Shipping policy

Terms and conditions of purchase

If you have come this far, you have decided to try LoLo Bio. That is why it is necessary that you read this document because here we describe the conditions of purchase of our products through our online store available on the page lolobio.com (hereinafter, the Page).

We want not only our products to be refreshing, but also our conditions of purchase, so you will see that we have tried to make this text as entertaining as possible so that you will be encouraged to read it in detail.

I. Who are we?

For our customers we are LoLo and this is how we will refer to our company in this document, but our lawyers have told us that we have to give in this point all the details of our company, and it is always advisable to listen to our lawyers so let's get serious for a moment. The full name of our company is TRIBU BIO&WILD SLU with CIF B73988636 and we have our fiscal address at Av. Principal 30 Edf. Argos 1ºH in San Ginés, Murcia (30169). You already have all the technical details.

Lolo is the result of a lot of illusion, work and above all our desire to offer the Spanish market a unique product in a simple way.

II. How to buy?

When you click on the button "Buy LoLo" the product you have selected is added to your cart, you can continue buying other products or go to your shopping cart to process the order with the products you have chosen.

In your shopping cart you will see a summary of your order, be sure to read it carefully to be sure that everything is correct. If so, there are several options to process your order:

-If you are already registered on our Site click in the section Already registered? on the button "Click here". You identify yourself with the data with which you registered on the site and you can go ahead with your purchase.

If you are a new customer you can place your order either as a guest without registering on our site or create your account on our site, whichever you prefer. If you choose either of these two options, please read carefully How we take care of your personal data to know the details of how we take care of your data and remember that by accepting this document of conditions of purchase you are also accepting the guidelines that we detail in How we take care of your personal data.

Shipping method: your order is sent by express courier with an estimated delivery time of between 24 and 48 hours from the time it leaves our facilities. We currently work with Correos Express. Shipping is free for orders over 39€, if you do not reach that amount, the cost will vary depending on your geographical area. You will see its value reflected in the purchase process on the page. If later we include other alternatives you will have to choose the one you prefer and according to the shipping time associated with each one.

Payment method: in order to complete your order, you have to make the payment through Paypal or credit card. Later we may include other options, when we include them you will be able to see these new possibilities in this document and in the Page.

Complete your order with a message: you will see that there is a field in which you can give us some details about your order, time of receipt, etc.. It is not mandatory that you fill it in, only if you think you have to give us some clarification.

Due to the popularity and/or supply limitations of some of our products, LoLo may have to limit the number of products available for purchase. LoLo reserves the right to change the quantities available for purchase at any time, even after placing an order.

III. Our shipments

Your order is shipped by postal mail within 24 to 48 hours after it leaves our facilities. You will be able to track your order through the shipping information provided by the courier company.

IV. Can I return the products?

When you receive your order, if you are not satisfied with the product you can always return it, but taking into account the applicable regulations. Here we have to get a little more technical, we offer our products in sealed packs and sealed or sealed each of them so you can check that you are the first to open them.

For this reason, in case you want to request the return of any of our products you have to take into account that the article 103 letter e) of the Royal Legislative Decree 1/2007 of consumer protection says that sealed goods that are not suitable to be returned for reasons of health and hygiene and that have been unsealed after delivery cannot be returned. In other words, you can only return products or packs that you have not unsealed.

Having said this, we explain how to request the return of products that you have not unsealed:

When: you can request a refund within 14 calendar days of receiving your order.

How: you can send us an email to the address hola@lolobio.es with the details of the order and indicating that you want to make the return or if you can not fill out this form and send it to hola@lolobio.es

What happens once the return has been requested?

You must return the products that meet the requirements of sealed within 14 calendar days after you have requested the return.

A label will be generated and must be included in the packaging of the products you return and the products will be collected from the address to which they were delivered. Please note that you assume the shipping costs of the return, this expense will be charged to the account payment method you used for the order.

The return costs are: 5€

V. Our customer service

We are at your disposal to answer any questions that may arise in relation to our products in the mail hola@lolobio.es, we always try to respond as soon as possible.

VI. How we take care of our customers' data

In order to manage your purchase on our website, we inform you that your data will be included in a personal data file called "Customers and users". The purpose of the file is to manage the purchase you make on our website, the management of the relationship with you as a customer of Lolo and send you our newsletter with news of our products. The person responsible for the file is TRIBU BIO&WILD SLU. and you can exercise your rights of access, rectification, cancellation and opposition at the following address: Avenida Principal, 30 Edf. Argos 1ºH San Ginés, Murcia (30169) or at the e-mail address hola@lolobio.es. In both cases you will have to tell us what action you want to take in relation to your data and provide us with a photocopy of your ID so that we can deal with your request.